Sailab.live Privacy Policy

Our mobile and web apps (the term "app" is used for both hereinafter) being used by users. Sailab.live is mobile and web application (the term "app" is used for both hereinafter) developed by ADVENDSOL PVT LTD registered in Pakistan.

Our app allows you to receive Alert notifications for Flooding and Land sliding events issued/triggered by mobile and users and/or government organizations.

1. WHAT IS THIS PRIVACY POLICY FOR?

We are committed to protecting privacy and we want to be transparent about our activities and the way we process your personal data.

The purpose of this Privacy Policy is therefore to inform you how and why we process your personal data.

2. WHO IS PROCESSING YOUR PERSONAL DATA?

2.1 Data Controllers

Your personal data is processed by the ADVENDSOL PVT LTD registered in Pakistan, our technology partners, companies providing us data hosting services in cloud. These companies act as "data controllers" under applicable privacy laws and determine the purposes and means of the processing of personal data.

Brand	Country	Company	Address
Sailab.live	Pakistan	ADVENDSOL PVT LTD	Office 101, 2nd floor, Plaza 37, Sector C, Phase 8 Bahria Town, Rawalpindi, Pakistan

2.2 Authentication Tool

Our apps use a single authentication tool. This tool is provided by different companies, depending on the country of your mobile phone operator, as defined in the sailab.live ID Service Terms of Use (available at the following address: http://sailab.live/legal/sl_id_tou). To find out how we process your personal data, please see the sailab.live ID Service Privacy Notice (available at the following address: http://sailab.live/legal/privacy-policy).

3. WHAT PERSONAL DATA IS PROCESSED, HOW, AND WHY?

The categories of personal data we process, the source of this data, the purposes and the legal basis of the processing are as follows:

Source	Categories of Data	Purposes	Legal basis
You provide us with	Phone number, full name, email or national ID, country and city of residence, citizenship, date of birth	(i) To register account, to communicate with you while registration, to identify and authorise you as a user in the app (ii) To receive your subscription fee (iii) fraud prevention	Contract*
	Referral code	To identify you in referral program (optional)	Contract*
	Your image and voice recording	To verify your identity, to confirm your identity to the government organizations, in events you need help in evacuation from a danger zone.	i) Consent** ii) Our legitimate interest in ensuring your safety
	Email address, phone number	i) To send you information about flood or land sliding events. ii) To inform you about our products and offers and those of our partners, arrange your participation in marketing contests or any other activities.	i) Contract* ii) Consent**
	Data in fill-in forms: name, phone number, e-mail address, user's message or feedback	i) To receive your feedback ii) To process your customer support request	i) Legitimate interest in receiving feedback and improving our service based on that feedback ii) Contract*
Received from your device and our apps	IP address, device ID, device type and model, mobile operating system, browser or mobile application details	To secure access to your account and our IT systems	Legitimate interest in ensuring the security of our systems and our users' data
	Advertising identifier	To customise targeted ads	Consent**

4. WHO DO WE SHARE WITH OR TRANSFER TO YOUR PERSONAL DATA?

4.1 Recipients of Your Personal Data

Your personal data is only shared with parties:

i) Directly involved in the provision of the services within the app:

• Our partners who are involved in obtaining and handling your use of the app and who provide software solutions for the same purpose;
• Payment service providers and mobile money service providers that facilitate electronic transactions;
• Insurance companies;
• Our partners who provide us with electronic payment functionality and carry out anti-money laundering and know-your-customer verifications;
• If relevant to your country, our partners who issue virtual bank cards to our users;
• If relevant to your country, microfinance institutions that provide loans;
• If relevant to your country, our partners conducting background checks;
• Our affiliates who provide authentication tools;
• Our affiliates and third parties who provide us with servers, data storage and other infrastructure facilities; and
• Our affiliates and third parties who assist us with customer support.

The entities that may be involved in personal data processing are listed on the following page: PTA. Not all of the entities listed are necessarily involved in the processing of your data, as their involvement depends on the service you use. We do not share personal data in violation of the privacy laws Pakistan.

ii) Entitled to receive your personal data under the law to which the relevant data controller is subject:

• For example, if law enforcement authorities have a lawful right to have access to your personal data, or financial regulators are duly entitled to investigate suspicious activities or transactions (according to the applicable law in your country and/or the country where our entity providing a service to you is incorporated. We do not share your personal data with state authorities contrary to the applicable privacy law.

iii) Helping us to improve our app:

• For example, data about technical errors encountered while using our services are shared with our affiliates who are involved in the development of our apps.

iv) Helping us to inform you about products, services and offers:

• For example, advertising or device identifiers may be shared with companies that provide us with advertising or analytics services.

4.2 International Transfers of Your Personal Data

Parties we share your personal data with may be located in different countries.

Some of these countries may not provide the same level of data protection or data subject rights as the country where you use a service. In such cases, we follow the necessary procedures to ensure that your rights are respected and that your personal data are protected during and after the transfer.

Such procedures may include (subject to applicable privacy laws):

1. Commitments through data protection agreements based on standard contractual clauses for data transfers issued by relevant authorities;
2. Additional contractual obligations based on our assessment of the local law of the country where your personal data are transferred and processed;
3. Registration or authorisation of the transfer from competent data protection authority; and/or
4. Additional technical and organisational security measures to prevent unlawful, i.e. incompatible with the laws of the country where we provide the service, or unauthorised access to your personal data.

We always comply with the privacy laws of the countries where we operate, including international data transfer requirements and limitations.

5. WHAT ARE THE RETENTION PERIODS FOR PERSONAL DATA?

5.1 General Retention

We process your personal data until the purpose of the processing has been achieved. Normally, we store your personal data while you use our service.

5.2 Specific Retention Periods

The actual retention period depends on the personal data processed and the country where the processing takes place. For example, the recordings of phone conversations with our customer support team are usually kept for no longer than 3 months.

5.3 Extended Retention

We may continue to process your personal data, even after you deleted it from the app, if such processing is required by law or is necessary to protect our rights and interests or the rights and interests of third parties, in particular in the context of court proceedings.

The ability to delete data may also be limited by laws relating to freedom of expression and information.

6. WHAT ARE YOUR RIGHTS?

You have a number of rights under privacy laws. The rights that are available to you depend on the reason we process your personal data and the applicable law.

You can always access, rectify or erase your personal data yourself after logging into the app using our authentication tool.

You may exercise the following rights by contacting our customer support team through our apps:

6.1 Right of Access

You always have access to your personal data. You have the right to request a copy of your personal information.

6.2 Right to Rectification

You have the right to ask us to update or rectify information that you believe is incorrect, inaccurate or outdated. You also have the right to ask us to complete any information that you believe is incomplete.

6.3 Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your personal data where such processing is based on your consent.

6.4 Right to Erasure

You have the right to ask us to erase your personal data in certain circumstances, for example, if the data is no longer needed for our purposes, if we process your data without a valid legal basis or otherwise unlawfully, if you have withdrawn your consent (if the processing was based on your consent), if we collected your data when you were a child, or in other circumstances according to applicable laws.

6.5 Right to Restriction of Processing

You have the right to restrict the processing of your personal data in certain circumstances. For example, if you wish to exercise your right to rectification, you may request that we restrict the processing of your data until it has been rectified.

6.6 Right to Data Portability

If your personal data is processed by automated means based on your consent or based on a contract with us (e.g. to provide you with the features of the app), you have the right to receive your data in a structured, commonly used and machine-readable format.

6.7 Right to Object

You have the right to object to the processing of your personal data if you consider that the processing violates your rights. Please note that the right to object can only be exercised if we are processing your data on the basis of legitimate interests or public interest.

You have the right not to be subjected to a decision based solely on automated processing, including profiling. We do not take decisions based solely on automated processing, including profiling.

6.8 Right to Lodge a Complaint

We are always ready to consider your complaints and suggestions. Please send them to our customer support team.

You may also file a complaint with the appropriate supervisory authority if you believe that your rights have been violated.

A list of the Data Protection Officers and their contact details can be found here (http://sailab.live/legal/SL_dpo).

7. HOW TO CONTACT US?

8. HOW IS THIS DOCUMENT MODIFIED?

In the event of substantial changes to this Privacy Policy, we may use any available means (push notifications in the app, SMS, or email) to notify you.

This would be the case, for example, if we add new categories of personal data to be processed or new purposes for which data are processed. You will be notified before such changes take effect.